What's new

1 November 2026

• A short network failure pauses nothing. With your own sending account, a failure to reach it for a few seconds no longer pauses your email. It takes 10 minutes without an answer (Your own AWS account).
• Notices reach you even when email was down. A notice whose email couldn't be sent is sent again, for up to a day, while it's still open (Notices).

31 October 2026

• A domain that only sends offers only sending. New address no longer offers Sends and receives on it (Receiving email).
• Move a domain between sending only and sending and receiving. What this domain does, in the domain's Settings, works both ways and names the addresses that stop receiving. They keep their conversations and resume if the domain receives again (Receiving email).
• Say which emails a key reaches. Connect an app and Create key now ask, with nothing chosen for you (Which emails a key reaches).
• Change a key's access. Change access changes which emails a key reaches without changing its secret. Taking addresses away lists them with what is connected, and giving more tells every administrator (Which emails a key reaches).
• For agents: create_api_key asks the agent to check which addresses first, and list_addresses says whether each address is receiving (Apps and API).

30 October 2026

• Give someone only part of your organization. Team now shows what each person reaches, and Change access decides it in one place: Everything, or Only what you choose. Someone can run some domains and apps, and add their own, without seeing the sending of the others, while you still see all of it. Address access moved here too, and members can now have Campaigns (Changing someone's access).
• Your access. Someone who reaches part of the organization sees so above All sending and Activity, and in Settings (Changing someone's access).
• An app that also serves other domains stays as it is. Someone who reaches part of your organization can rename it, but can't change its webhook or delete it, and Change access warns you before you save (Changing someone's access).
• Connecting an agent is simpler. Choose Only answer email, Everything I can do or Only what I choose. An agent never does more than the person it works for (Personal tokens).
• For agents: get_my_access says what an agent or an app reaches, in plain words, and get_person_access what someone else does (Administering the organization).

22 October 2026

• With the agent means an agent is on it. An AI agent now picks up the conversations it works on, and only those are in With the agent, with the agent's name and how long it has. Everything else waiting for an answer is in Needs you, even where agents can answer, so nothing waits unseen when no agent is running. Replying or taking a conversation over stops the agent, and its app is told. On an address's page, How long an agent may hold a conversation replaces the wait for an agent, and the conversation header says Agents may reply (When an agent picks up a conversation).
• For agents: claim_thread, claim_next_thread and release_thread over MCP, and the same over the API (Picking up a conversation).
• Conversations read newest first. The latest message is at the top and open, older messages fold below it, and the reply you write and an agent's draft awaiting approval sit at the top, next to the message they answer. A message that arrives while you read appears at the top (Reading a conversation).

20 October 2026

• See who changed what. Settings › Audit log lists every change to your organization, newest first: who made it (a person, their AI agent, an app's key or Mailroomly support) and when, in plain sentences. Filter it by who, area and period, and download it as CSV. Every administrator has it, on every plan, and an agent with Read the organization reads it too (Audit log).
• Connect Claude, ChatGPT and Grok by signing in. Add Mailroomly as a connector in Claude, ChatGPT, Grok or another agent platform, sign in and choose what it can do and which addresses it handles, with no token to copy. You get an email each time an app connects, and My agents lists them under Connected apps, where you disconnect them (Claude, ChatGPT, Grok and other agent platforms).
• Move over from Mailgun. Code built for Mailgun keeps its SDK and its requests, batch sending included: change the API URL and the key. Webhooks can arrive in Mailgun's format, signed as Mailgun signs them, and received email as a Mailgun route forwards it, so your handlers keep working. Apps › Move over from Mailgun walks you through it (Moving from Mailgun).
• Move over from SendGrid. Code built for SendGrid keeps its library and its requests: change the API host and the key. Webhooks can arrive in SendGrid's format, its signed Event Webhook and its Inbound Parse, so your handlers keep working. Apps › Move over from SendGrid walks you through it (Moving from SendGrid).
• Two new webhook events, Accepted for sending and Not sent (invalid or blocked address), tell your app when a send is accepted and when a recipient is left out of it (Webhooks).
• Cancel what is waiting to be sent. Administrators see on All sending how much email waits in the queue, per domain and type of email, and cancel it, for one type or all of it. Canceled emails are never sent, show as Canceled in Activity and don't count in this month's emails (Canceling what is waiting).
• Plans count users. Plan and the website call each seat a user: 3 users included, Extra user: €6 a month (Extra users and extra emails).
• Talk to us from the website. mailroomly.com/contact sends your question about plans, partner terms or moving your apps to our team, who reply by email. hello@mailroomly.com still works.
• The manual leads back to the website: its logo and its footer open mailroomly.com, and Manual opens the manual's first page.
• Your plan renews on the day you bought it. You pay the full price the first time, with no part month, and your plan renews on that day each month or year. Your organization's emails count over the same month, from that day, and Plan shows its dates; an organization that never paid still counts from the 1st (Your plan and this month's emails).
• Extra emails come with your renewal on a monthly plan, on the same invoice as your plan, instead of an invoice of their own each month (Extra users and extra emails).
• Yearly instead of monthly applies at once. Your year starts that day, and the rest of the month you paid for counts towards it. Change plan shows what you pay today before you confirm a change that applies now (Changing plan).
• Go straight to your Mailroom from mailroomly.com. While you are signed in, the website shows Go to your Mailroom instead of Sign in and Start for free, its plans open Plan in the app, and the sign-in page takes you straight in (Your account and your session).
• The manual is easier to find: search engines can read every page of it, in English and Portuguese.

19 October 2026

• Anyone can sign up. Create an organization at mailroomly.com with a password, a code we email you, or your Google, Microsoft or LinkedIn account. It starts on Free, with no card (Sign up).
• Pay for your plan in Mailroomly. On Plan, an administrator chooses Solo, Team or Business, monthly or yearly, and pays on Stripe's secure page; the plan's limits apply as soon as the payment is confirmed (Paying for a plan). A higher plan applies at once; a lower one when the period you paid for ends (Changing plan).
• Receipts, VAT and extras are on Plan too (Billing and receipts). When a payment fails, a band and a notice ask an administrator to update the card; if every attempt fails, the organization moves to Free and keeps its mail as before for 30 days (Failed payments).
• One account, several organizations. Open another organization of your own with New organization in the account menu, and an administrator can invite someone who already has a Mailroomly account (Someone who already has an account). Switch between your organizations from the account menu, or More on a phone (Switching organization), and leave one you no longer work in (Leaving an organization).
• Sign in with a code by email, Microsoft or LinkedIn, as well as with a password or Google (Sign-in). Administrators choose which of these their organization allows, in Settings › How people sign in (How your organization lets people sign in).
• A recovery address, in Settings › Recovery address, also gets your sign-in codes and password-reset links, for when your organization's email doesn't work. Adding or changing it asks you to confirm it's you, and the address you sign in with is told each time (Your recovery address).
• Delete your account yourself, in Settings › Delete your account (Deleting your account).
• New terms of service apply from 18 November 2026. Every administrator gets an email with what changes, and the terms page shows both versions until then (Terms of service and privacy policy).

18 October 2026

• Campaigns on Free. Free now includes marketing sends to up to 1,000 contacts, and you can import the list you already have. Each marketing email ends with a small Sent with Mailroomly line ("Sent with Mailroomly" on Free).
• A gentler start for marketing. While your organization is new, a campaign goes out first to 100 people, then 200, with a 2-hour pause after each, and a wave in which too many addresses can't receive email stops it, so a poor list is caught early (The marketing warm-up).
• A Free organization nobody uses for 90 days now rests. Its administrators are told a week before; while it rests its email keeps arriving and nothing is deleted, and it wakes as soon as someone signs in or one of its keys is used, with sending back within a few minutes. Paid plans never rest (When a Free organization rests).
• Campaigns is here, a view of its own next to your conversations and your sending: Newsletters, Automations, Contacts, Forms and Templates (Campaigns and marketing).
• Newsletters to everyone who can be emailed or to your lists, sent now, scheduled, or spread over 2 to 24 hours; with a review of who it reaches and what to fix before sending, a test, and the results: delivered, opened, clicked, unsubscribed, the top links and each recipient (Newsletters).
• An editor in your brand's design, with blocks, personal fields such as the first name, and images optimized as you add them; or your own HTML (Writing the email).
• Contacts and lists, with how and when each person agreed, CSV imports of up to a million rows, and contact limits per plan (Contacts and lists).
• Sign-up forms for your website, as a hosted page or a code to paste, each sign-up confirmed by email (Sign-up forms).
• Automations, such as a welcome series when someone joins a list (Automations).
• An unsubscribe now covers all of your organization's marketing; account emails and your conversations still reach the person (When someone unsubscribes).
• Your apps and AI agents can prepare and send newsletters, with the new Contacts and Campaigns key permissions and the Prepare campaigns and Send campaigns token areas. What they start waits 15 minutes, while every administrator can cancel it (Marketing from your apps and agents). Apps send your templates by their alias, through the API, MCP and Postmark's withTemplate (Templates).
• A reply to a newsletter becomes a conversation marked Reply to "…", and the person's panel shows whether they are a contact (How Campaigns connects).

17 October 2026

• Each address has four boxes: Inbox, Sent, Archived and Spam. The Inbox sorts what came in with Needs you, Mine, With the agent, Answered and All; Sent holds every conversation the address wrote in (Addresses and boxes).
• Needs you holds only what needs a person. Automatic replies and delivery reports (Automatic), newsletters and no-reply senders (Updates) stay in All; spam goes to Spam, with Not spam to bring it back; a reply that bounced is marked Your reply didn’t arrive (What never needs a reply, Spam).
• Select several conversations (up to 100 at a time) to mark them read or unread, archive or assign them together, and Mark all as read for an address or every address, with Undo (Selecting several conversations).
• Assign a conversation to a colleague who may reply from the address; it shows in their Mine and on their Home (Assigning a conversation). An agent can hand a conversation to one person too (AI agents).
• To, Cc and Bcc suggest people your addresses wrote with and your colleagues as you type (Reply, reply all and forward).
• The person's other conversations open from a conversation's header (The person's other conversations).
• Keyboard shortcuts on a computer: ? lists them (Keyboard shortcuts).
• The browser tab shows how many conversations are unread, and the inbox opens and refreshes faster in addresses with many conversations.

16 October 2026

• Your addresses are in one menu, by what they do. Conversations lists the addresses that receive, each opening its inbox; Sending lists All sending and the addresses that only send, each with whether its email goes out and arrives, what needs you and every send to search. On a phone, Mail lists them; an organization that only sends opens on All sending (Sending, Finding your way).

• Settings › Main screen is gone: the menu follows your addresses instead (Finding your way).

• Integrations is now called Apps.

• Send it again: a transactional email can be sent again from its page, to the same recipients or to a corrected address (Send it again).

• A send's page shows the email as it was sent (Preview, Plain text), the key it went with, and what your system was told about it, with Send again for a webhook event given up (A send's page).

• Requests: every call your apps and AI agents made, through the API or MCP, with its result and why it failed (Requests). Your agent can read them too, with list_requests.

• Activity filters sends by app.

• This manual is published, at /docs (mailroomly.com/docs), in English and Portuguese, with search and screenshots of the app in its light and dark themes (Mailroomly manual).

• Help, in the account menu on a computer and in More on a phone, opens the manual in a new tab (Finding your way).

• How this works, under the title of many screens, opens the manual at the section about that screen.

• Where to? also searches the manual: type a few words, and the sections that match show under In the manual (Where to?).

• An agent refused with SIGNED_IN_ONLY gets a link to What stays with a signed-in person, so it can point you to the step to do in the web app.

15 October 2026

• Your AI agent can set up and run the organization. An administrator gives their own agent's personal token the Administration areas it needs, and asks it to "set up the organization" (Let your agent administer the organization, Let your AI agent set it up).
• A token that administers the organization is marked Administers the organization, and every administrator gets a notice when one is created, and when such a token creates an API key (Notices).
• Deleting, administrator rights, keys and webhooks that reach mail, and the other steps listed there stay with a person signed in to Mailroomly (What stays with a signed-in person).